Stripe is the chosen payment provider for Serve Tennis. If you would like your facility to take payments online for court bookings, programming courses or memberships then you will need to link your account with Stripe. If you have an existing Stripe standard account, you can link this here. Only the Super Administrator and Administrator roles within Serve Tennis can set up the account.
Please note : This is not relevant for the Tournaments module - please see Connecting To Stripe Express for Tournaments
To register for a Stripe Standard account please log into your account as an administrator: In the programming, membership or court booking modules you will see the below blue box to set up your account. If you do not see the blue box when you log in, this is because a STRIPE account has already been set up. You can only have one STRIPE account for each Serve Tennis website (excluding Tournaments, which is a separate process).
This will then take you to your Stripe page where you can now create your Stripe account.
This guide will provide you the steps to create a Stripe account. It covers the differences between setting up as an individual or a business.
Some frequently asked questions on the STRIPE account creation and management:
Q. Why do individuals have to enter the last four of their SSNs when setting up Stripe – will this have any impact on credit // taxes?
A: Social security being added will not affect credit/taxes. Stripe is required to verify your identity and confirm the legitimacy of your business, as it is part of their responsibilities to their financial partners. This is also typically known as "Know Your Customers" (KYC) regulations. To do this, Stripe needs your Social Security Number and date of birth.
Q: If I am connecting to STRIPE as a business why do I need to put in my personal information and last 4 digits of my social security number?
A: Stripe allows users to connect as a company/business but there has to be the main individual that gets verified as a real person as the contact for the account. This is pretty standard for any online transactions. This ensures that chatbots cant set up fake stripe accounts or any bad actors that might scam consumers with fake programs. They verify Business EINs and individual social numbers for security purposes. Essentially they are acting as a bank for collecting the business's fees. When you go set up a bank account for a business there has to be a main account contact who is an individual attached to the account.
Q: How do I contact STRIPE?
A: If you have any direct questions about your STRIPE account, i.e. about payment schedules or information. You can reach out to Stripe support directly on support@stripe,com or through the Stripe Dashboard and they are usually quite quick to respond. If it is to do with your account, STRIPE will only communicate with the person named on the STRIPE account and will ask you to verify this. https://support.stripe.com/
Q: How do I disconnect the STRIPE account from my Serve Tennis account?
A: If you wish to disconnect a STRIPE account, this may be because you no longer have access to the account or it was added in error, please submit a ticket to the customer care team who can request the account is deactivated for you. We may need to seek further validation that you have the authority to do this. Once deactivated the Serve Tennis administrators will then be able to set up another account linked to the Serve Tennis account. Please note this process may take a few days.
Q: . We need to change details on our STRIPE account.
A: Depending on what needs changing, you can do this from your STRIPE dashboard. From the dashboard you can change payout schedules, change bank account, address, account owners. Details on how to change this is in their articles here: STRIPE SUPPORT ARTICLE from here you can also contact STRIPE directly. Only the account owner will have the permissions to do this.
Q. I already have a STRIPE express account for tournaments, can I not use this for my programming, social leagues, court booking and/or membership modules?
A; No, the tournaments module is set up differently and the accounts are seperate. At present, if you wish to take payments for modules other than Tournaments, you will need to set up the STRIPE account separately. There are plans to bring STRIPE express across in the future, but at present the two accounts are seperated.
Q. Can I have more than one Stripe standard account? i.e. one for programmes and one for memberships.
A: At present no, we hope to add this feature in the future.
*Please note that the fees above are subject to change. Further details on the costs of Serve Tennis can be found here: What Are the Costs of Serve Tennis