Once the player selections have been completed and finalized and you have clicked Charge Players in Serve Tennis you will get a confirmation that the payments will be collected. You can check the payment status for each player by going to the Players tab in Serve Tennis.
The below explains the process and time taken:
|Singles and Doubles players that are in the main draw are charged immediately||Transaction fee is subtracted from tournament fee. (3.5% + 50c)||Once the event is finished, stripe account holder goes to payment setting in admin area.|
|Players that are withdrawn or in the alternates are not charged.||Head Tax is applicable is subtracted from the tournament fee.||Clicks on PAYOUT and all funds are sent to bank account named in the stripe account.|
|Players that are moved from the alternates to main draw are not currently charged.(this is coming soon).||Transfers made for head tax to section or district and USTA received transaction fee.|
|Transfer is made to stripe account associated with the tournament. Is will show as Available Soon.|
Note: Although the above says post player selection is immediately, some payments may appear immediately, some may take a little longer- this is down to the person paying the registration fees bank. We recommend returning to the players page and payments page 12-24 hours later to check before collecting any unpaid payments.
To collect your registration fees please follow these steps:
Stripe Express accounts are all set up with a manual payout schedule. You can view the payment status in the payment settings tab of Serve Tennis at any time. In this view, you will see when there is money available to payout, or soon to be available. From player selection, it can 1-3 days to process the payments. After this time you should see the money in your accounts to payout.
Step 1: As a named account holder of the Stripe Account sign in to Serve Tennis.
Step 2: Click on the tournaments module, on the top right, click on the Payment Settings tab.
Step 3: Review the current status:
- Available Amount will show what you can access at this time.
- Pending Amount will be available in the next day or so.
Step 4: Click Payout to transfer the available funds to your bank account.
Step 5: A confirmation page will appear, click Confirm. Please note it will take 2 business days* for the funds to appear in your bank account.
* For every new Stripe account, it can take between 7 and 14 days for the first payout to be generated. Stripe Guide on Waiting Time for First Payment This delay allows Stripe to mitigate some of the risks inherent in providing credit services. After the first payout, future payouts will resume a normal 2 business day payout schedule.
Note: If you see N/A in the Available Amount and Pending Amount and the Manage on Stripe button isn't available, then you do not have access to initiate the payout. If you have any questions, please reach out to the customer care team for assistance.