Parents/Players can remove their Coach's connection. The steps for this process are outlined below.
Advise the parent/player to sign in to their account.
Select the Player experience type.
Note: This page will appear if they completed the Provider Safe Play registration.
Select the Player.
Note: This page will appear if multiple children are linked to the account.
Select the Player icon on the top left corner.
Click My Connections.
Click the pencil icon by the Coach's name.
Click Remove Connection.
Once these steps have been completed, the Player and Coach disconnection will be done. To connect a Player and Coach, please refer to How to Connect with a Coach through the Net Generation App.