Beginning May 11, 2021, a change was put in place that only allows the following roles to access your Tournament Desk. This has been put in place to ensure that only those with the correct permissions can perform tasks on Tournament Desk.
Access to the Tournament Desk will be allowed by the following roles and responsibilities:
- Serve Control staff (section and district staff)
- Super administrator and administrator of the Serve Tennis organization
- Tournament Administrator of the Serve Tennis Organization
- Tournament named Referee
- Named tournament director listed on the tournament
All of the above have full access and rights to make changes, create draws and enter scores.
If you need to add additional staff to have access to the Tournament Desk you will do this by adding them as a Tournament Assistant. They will be able to do all of the above except they will not be able to create draws, delete draws or add players. The role of the Tournament Assistant is to have visibility of Tournament Desk to assist with scheduling and entering scores on the day. A Tournament Administrator MUST have Safe Play approval.
If you want them to have more access than the assistant role, you can invite them from the serve tennis admin pages in the administrator module. More information here: How to Add and Remove an Administrator to Your Account
Please note: For a Tournament Assistant to access the tournament in Tournament Desk, they must be sent the direct URL link to the tournament and access the tournament via this direct link. An example link can be viewed below:
To add the Tournament Assistant, please follow these steps:
Step 1: An authorized person logs into the Tournament Desk for the tournament
Step 2: In the top right hand-side of the Tournament Desk you will see the staff icon - click on this:
Step 3: This will open this page. Click on Add Assistant.
Step 4: Enter in the staff's USTA ID - you will need this, you won't have the option to add by name. Please note the assistant MUST be Safe Play approved to access the Tournament Desk. Click Find Assistant, then if correct, Click Save Assistant.
Step 5: The assistant will now show on the Staff List.
Step 6: Send the Tournament Desk URL to the new Tournament Assistant, so they can access the Tournament Desk.
To remove the assistant:
Select the staff list by clicking on the staff icon and click the icon. You will be offered a confirmation button as below. You can add them back in again if needed later.
You can also send an SMS to your assistant from this page. To do this, they will need a cell number to show, if they have a valid number on their USTA account, this will be pulled through.
Steps to send SMS:
Click on Send SMS.
Enter in the information - please note they are not able to return the text. Please see more information about sending SMS messages in Tournament Desk here: Sending an SMS in Tournament Desk.