Once the player selections have been completed and finalized and you have clicked Charge Players in Serve Tennis you will get a confirmation that the payments will be collected. You can check the payment status for each player by going to the Players tab in Serve Tennis.
You can now choose to have manual or automatic payouts. Manual Payouts will require the account holder to access their payments settings tab and click on manual payouts. The benefit of this is so you can access the money as soon as it is available. Automatic Payouts can be set weekly or monthly, you will be able to access and download a payout report, this is only available when automatic payouts is enabled.
A timeline for the tournament registration payout process is included as well as step by step instructions to collect tournament payouts.
Timeline for Tournament Registration payouts
How to Collect Tournament Payouts- Manual
Collecting Payouts when set to Automatic Payout
Timeline for Tournament Registration Payouts
The graphic below explains the process and time taken for tournament registration fee payouts.
Please note: Although the above says 'post player selection' is immediately, some payments may appear immediately, some may take a little longer- this is down to the bank the person paying the registration fees uses. We recommend returning to the players page and payments page 12-24 hours later to check before collecting any unpaid payments.
How to Collect Tournament Payouts - Manual
New Stripe Express accounts are all set up automatically, accounts set up before February 2022 are currently set up as manual payout.
You can view the payment status in the payment settings tab of Serve Tennis at any time. In this view, you will see when there is money available to payout, or soon to be available. From player selection, it can 1-3 days to process the payments. After this time you should see the money in your accounts to payout. To view your payment settings, please follow the steps below.
- As a named account holder of the Stripe Account, sign in to Serve Tennis and click on the tournaments module.
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Click Payment settings in the top menu of the tournament module.
- Available Amount will show what you can access at this time.
- Pending Amount will be available in the next day or so.
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Click Payout to transfer the available funds to your bank account.
- Only the Stripe account owner can accept the tournament payout. If you don't see the Payout button listed on the account, you're not the account owner for this Stripe account.
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A confirmation page will appear, click Confirm to accept the payout.
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Please note it will take 2 business days* for the funds to appear in your bank account.
- * For every new Stripe account, it can take between 7 and 14 days for the first payout to be generated Stripe Guide on Waiting Time for First Payment. This delay allows Stripe to mitigate some of the risks inherent in providing credit services. After the first payout, future payouts will resume a normal 2 business day payout schedule.
- If you see N/A in the Available Amount/Pending Amount and the Manage on Stripe button isn't available, then you do not have access to initiate the payout. Only the named account holder for the Stripe Account can collect payouts.
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Please note it will take 2 business days* for the funds to appear in your bank account.
Not Seeing the Payout option? Ensure the account owner is logged in. Also, there cannot be multiple accounts with the same email address. This can cause the Payout button to not show. If this is the case, contact support.
Collecting Payouts when Payout Type is Set to Automatic
If you payout schedule is set to Automatic - you will see this in the Connected Payment Accounts under Payout type as below:
If you wish to change to automatic - at present you will need to reach out to customer care and the technical support team can do this for you. You can choose to have your payout schedule weekly or monthly. If weekly, you can choose for it to be on a certain day of the week. Monthly, i.e. 1st of the month.
For steps on how to view payout reports, see Reports for Tournaments