As a USTA Adult or Senior Member, you have access to the auto-renew feature to conveniently manage your Membership. Below is a collection of frequently asked questions and answers for your convenience.
Q. How does the membership auto-renewal work?
When enabled, the auto-renew will extend your current membership for an additional term from the expiration date. This is only available for Adult and Senior 1 year membership plans.
Members receive a reminder email about the upcoming auto-renewal charge 5 weeks prior to the expiration date of their plan. After the reminder is sent, the system will try to process a charge for the renewal. The charge is applied to the member's card in the wallet of their USTA account.
If the payment transaction fails, an email notification is sent and the system will turn off the auto-renew option.
Q. Can I turn the membership auto-renew option off?
Yes. The auto-renew option is managed from the Membership tab of your USTA account. Click here for instructions.
Q. How do I check or update my payment information for the auto-renew?
Your payment information is managed from the wallet of your USTA account. Please reference the articles below for instructions.
Q. How will I know when the auto-renew is going to charge me?
You will receive a reminder email for your USTA membership auto-renewal 5 weeks prior to your membership expiration date. In the last 4 weeks, before your membership expires, the system will try to charge your Credit Card for the renewal amount.
Q. I forgot to turn the auto-renew off and didn't want to renew my membership. What should I do next?
If your membership was auto-renewed and you would like to cancel it, please contact USTA Customer Care.
Give us a call: 1-800-990-8782
Monday - Friday: 9 AM - 9 PM ET
Saturday - Sunday: 10 AM - 6 PM ET
Q. I have a USTA family membership, but this plan no longer exists. If I have auto-renew turned on, what will happen?
The USTA family membership is no longer part of the auto-renewal program. Any previous family plans will not be renewed once expired. Please contact USTA Customer Care for assistance at 1-800-990-8782.
Q. Can I turn on the auto-renew option for a junior membership?
The auto-renew option is not available for the junior membership. Once a member becomes 19 years old, they can purchase an adult membership and opt-in to auto-renew.
Q. When did I sign up for the auto-renew option?
During the checkout process for a USTA Membership, the member opts to turn on the auto-renew feature, see below.
After a membership has been purchased, the member can turn the auto-renew feature off if preferred. Click here for instructions.
If you need further assistance with a USTA membership, please contact USTA Customer Care at 1-800-990-8782.