To withdraw a player from a tournament once registered, the Tournament Director can either not select that that player in Selections or can manually withdraw the player by following the below steps:
Note: A player can withdraw themselves from the tournament prior to the registration close date. If the registration close date has passed, they can request a withdraw and the TD will receive an email for the withdrawal request.
Withdrawing a player prior to player selection will be done within the Serve Tennis Admin Page, the player may also withdraw themselves from their USTA Profile: You can share this guide to assist them: How to Withdraw from a Tournament
Withdrawing a player can take place at many stages - we have provided the steps below based on a number of scenarios:
1. Withdrawal before the player selections is completed.
2 Withdrawing a player after player Selection but before draws have been created.
3, Withdrawing on the day and draws have been made.
1. Tournament Director to withdraw a player before player selections are completed.
Step 1: From within the admin area, select the 'Tournaments' module
Step 2: Click the tournament name
Step 3: Select the Players tab
Step 4: Select the player from the list - entries.
Step 5: Click Withdraw next to the event to be withdrawn from
Step 6: Verify the player and click Withdraw
Outcome: The player will receive an email confirming they are withdrawn from the event. They will be removed from the players list.
2. Withdrawing a player after player Selection but before the draws have been made.
Step 1: Click the Events tab in Tournament Desk
Step 2: Select the Event from the list
Step 3: Click Options next to the player to be withdrawn from
Step 4: Select Withdraw from the drop down
They will then be moved to the withdrawals section.
Please note: As they were in the main draw they will have been charged and depending on your refund policy, you can make a refund.
3. Withdrawing after the draws have been made.
Depending on the circumstance and the time of the withdrawal. Please consult your referee or section if unsure on what action should be made.
There are two options:
Option 1: You can withdraw the player and replace with a BYE or Alternate
Option 2: You can mark them as a Walkover. - To mark them as a walkover please follow this guide. Enter Walkover/ Retirement / Withdrawn to score entry in draws in Tournament Desk
Withdrawing from the draw:
Step 1: Click on the players name within the draw in Tournament Desk
Step 2: Select Remove from Draw, replace with alternate, replace with bye - all will do the same thing and remove the player from the draw.
Step 3: Now open entries tab and then click on options next to the player to move the player to withdrawals or alternates.
Step 4: Go back to the line you removed them from and either assign a BYE or Alternate.