Players can claim a walkover win or loss for any match directly within the USTA Flex app, by pressing on “Add Score”, selecting “Walkover”, and claiming a winner.
A walkover win may be claimed in these situations:
- Last-minute cancellation: Your opponent did not show up to the match, or canceled less than 24 hours before a scheduled match (with a mutually agreed time and location).
Unresponsiveness - Round-Robin League: Your opponent has been unresponsive for 14 days despite multiple attempts to contact them via in-app chat and email.
Unresponsiveness - Ladder League: Your opponent has been unresponsive for 10 days despite multiple attempts to contact them via in-app chat and email.