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How to Reset Your USTA Account Password

Updated

If you lost or forgot your USTA account password, you can reset it by following the steps below. Additional login and password troubleshooting tips are available here.

 

How to Reset Your USTA Account Password Using Your Email Address

How to Reset Your USTA Account Password Using Your Mobile Number

 

How to Reset your USTA Account Password using your Email Address

 

 

  • Start the password reset process.
    • Click Forgot your password?

forgot_password_login_screen.png

 

  • Send a password reset email.
    • Enter the email address used for your USTA account and click Reset my password.
      • This will send an automated email to the email address connected to your USTA account.

password_reset.png

 

  • IMPORTANT - Do Not Close The Password Reset Page.
    • The screen will update to request the password reset code as shown below.
    • Leave this screen open.
    • Check your email for the code by using a different window/tab in your browser or another device.

reserve_reset_password_page.PNG

 

  • Retrieve the password reset code.
    • Look for a message from noreply@accounts.usta.com with the Subject line: USTA Account Alert - Password Reset Request.
    • This email may take a few minutes to be received.

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  • If you haven't received the email after a few minutes, please try the following: 
    • Check the Spam/Junk folder of your mailbox.
    • Search for a message from noreply@accounts.usta.com
    • Search for a message with the subject 'USTA Account Alert - Password Reset Request'.
    • If you're not receiving the password reset code, please click here for troubleshooting tips.

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  • Fill out the required fields.
    • Return to the same screen as shown before and complete all fields.
    • Enter the code. 
    • Please select a password of your choice. 
      • If the password is not secure, the system will display an error in red with the missing criteria.
      • If the password is secure, all messages will be green.
    • Enter New Password again.
    • Click Change Password.

reset_password_-_email.PNG

 

  • Review your password. 
    • If the information was entered correctly, the system will accept the details and return to the sign-in screen.
    • Enter your email address and new password.
    • Click Sign in.

sign_in_-_email.png

 

How to Reset your USTA Account Password using your Mobile Number

You can only reset your password using your mobile number if you've previously verified your mobile number.  For more information, please refer to Manage the Personal Information on Your USTA Account.

 

 

  • Start the password reset process.
    • Click Forgot your password?

forgot_password_login_screen.png

 

  • Send a password reset code.
    • Enter the mobile number used for your USTA account and click Reset my password.
      • Please Note: When resetting your password using your mobile phone number, please make sure to use the proper phone number format +1XXXXXXXXXX
      • This will send an automated email to the address connected to your USTA account.

reset_my_password_-_mobile.png

 

  • IMPORTANT - Do Not Close The Password Reset Page.
    • The screen will update to request a password reset code as shown below.
    • Leave this screen open.
    • Check your phone for an SMS message with the code.

reserve_reset_password_page.PNG

 

  • Retrieve the password reset code.
    • A message from +1 (386) 465-3115 will be sent to the phone number you provided with a code as shown below.
    • This SMS may take a minute to be received.
    • If you're not receiving the password reset code, please click here for troubleshooting tips.

sms verification.png

 

  • Fill out the required fields.
    • Return to the same screen as shown before and complete all fields.
    • Enter the code. 
    • Please select a password of your choice. 
      • If the password is not secure, the system will display an error in red with the missing criteria.
      • If the password is secure, all messages will be green.
    • Enter New Password again.
    • Click Change Password.

reset_password_-_email.PNG

 

  • Review your password Change. 
    • If the information was entered correctly, the system will accept the details and return to the sign-in screen. 
    • Enter your phone number and new password.
      • Please Note: When entering your mobile phone number, please make sure to use the proper number phone format +1XXXXXXXXXX
    • Click Sign in.

sign_in_-_mobile.png

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