As the Tournament Director or Tournament Administrator, if the player has not paid online you can send a request by email. The email can include a link for the entry fee payments or custom payments for manually added players or registered players.
The player/parent will receive the email with the payment link and once paid, it will update the player's payment status in Serve Tennis.
The Section/District head tax will be automatically deducted on each of these payment request types.
Request a Payment
Follow these steps after you've completed player selections and charged the players.
- Step 1: In the tournament module from the Players tab.
- Step 2: Locate a player that shows as unpaid. Click anywhere on the player's name to open the profile. Then click on Request Payment as shown below.
- Step 3: A pop-up will appear with the amount due. You can change the value here and add a custom message. See below for an example of the email. The custom message is placed in the highlight portion of the message. Click Send Request.
- The player can click on the link in the email to make the payment, or they can go to their USTA.com profile and click the pay now button under schedules. Once the payment has been made by the player/parent the payment status will update.
Note: If you want to check if the email has been read by the player or to see a copy of the email sent, click on the email button found at the top right of the screen.
For any other reason where the payment fails, other than insufficient funds, there will be the following message "we have been unable to process payment for this user. Use the 'Request payment' button to request payment from your players using an alternative payment method".
Reasons for these failed payments could be the card has been blocked or expired.
If it is the scenario that a payment has failed due to insufficient funds, it will state failed. In the payments tab it will count down to the time when you can reattempt the payment. The reattempt payment link will only appear in the table 24 hours after the original transaction was attempted.
How do I know if the payment request has been paid?
When you request a payment, it will show in the Payments Tab. You can filter the payments, using the drop-down filters at the top of the page.
This will show you the payment requests. Once they've been paid, they will show as completed. The payments that have not been paid are shown as pending. Examples are below.
What can I do if a payment request has not been paid?
Our first recommendation is to check the email log to see if they have seen the email requesting the payment request. You can see if the email says open or not. If it hasn't been opened, and a telephone number is available, we recommend calling the player to request payment.
The player or parent of the player can access a pay now button in their USTA profile if they have not received the email. If there is a repeated problem with a player not paying we recommend you reach out to the Section or District staff for advice.
Can I send Payment Requests in bulk?
This feature is not currently available, though it is on the roadmap to come soon.