Below is a collection of frequently asked questions and answers related to the tournament module gathered from dialogues with customers. For a list of frequently asked questions for Serve Tennis in general, please click here.
Q: If I am tournament director in a section and district - when submitting a tournament how do I know which one to submit it to?
A: Approval needed by section, district, and/or national will depend on the criteria for that level tournament. For example, an L7 would go to the district. An L5 would go to the section. The district only has jurisdiction over certain levels, so whichever group presides over that particular level is who receives the application. Contact information for the Sections/Districts can be found here.
Q: Can you edit a tournament application once you have submitted it?
A: Once a tournament application has been submitted for approval you are no longer able to change or edit it. If you made a mistake you will need to contact the Section or District who the application was submitted to. The Section or District has the ability to update the tournament application status to planning to allow for edits. To find out who to contact at the Section or District, please click here.
After the application has been updated to the planning status, this article will help you with steps to edit the tournament application. You will then need to resubmit the tournament application for approval.
Q: Why can’t I submit my tournament application yet?
A: If your checklist is complete - then it’s likely the submission date is not open yet. The National, Section and District staff set the date the tournament application can be submitted. If you feel that you should be able to submit the tournament application now, please contact the corresponding Section or District staff. For contact information, please click here.
Q: When is the player's registration fee collected?
A: Credit Cards are verified for validity at the time of registration. Payments are deducted in full when player selection is completed and you have clicked finalize and charge in the Serve Tennis Players tab.
Q: If I start creating a tournament will it save so I can come back to it?
A: If you have started and SAVED the tournament, it will remain in the planning stage and you can come back and edit it. This guide will show you how to edit the tournament. Once it is submitted for approval you can not make changes. With the exception of the webpages info, which is editable post submission.
Q: I have accepted my invitation as a TD but it says I am 'not a contact at the venue’.
A: You need to check that you have the ‘Tournament Director’ role ticked at your venue. You can check this by clicking on the Administrators Module, clicking your name, and scroll down to tick Tournament Director. For more information, please refer to the Tournament Application Checklist.
Q: How do I know what the status of my Tournament application is?
A: You will see the status of your application in the Tournaments module. Under the Events list, you will see “status” listed with the event information.
Q: I have been a Tournament Director for 15 years and am Safe Play approved, but when I go to add a tournament it says I am not an approved USTA Tournament Director. Why?
A: In order to become an approved USTA Tournament Director you will need to be invited by section, district, and/or national staff. You will need to contact the section/district staff to request an invitation to become a Tournament Director. Contact information Here.
After you receive this invitation(s), you MUST accept the invite. You will then be able to submit a Tournament Application. This guide will assist you in submitting a Tournament Application.
Q: What is the price of a particular level tournament?
A: Prices are set by your Section/National staff. This information will be presented when you click 'add tournament' in the Tournaments module within your site's admin area. The prices are different per level and section. Section staff have the ability to amend this when approving tournaments if required.
Q: How do I get a receipt for my paid sanctioning fee?
A: You will receive a receipt from Stripe for the sanctioning fee. This will be sent to the email you entered when making the payment. The receipt will be delivered from (receiptnumber)@stripe.com - it is usually instant, so if you have not received the receipt, please check you junk or spam folders.
Q: How do I get my payments after I have finalized and charged the players?
A: After you have charged your players, then the payment status will change. Please give this 12 hours to enable Stripe to process the payments. Also if you make changes in your main draw - these will come later. You can then check the payment settings tab in tournaments and when the money is showing as available, you can click Payout. More details are available here: Collecting Payouts in Stripe Express for Tournament Directors