Q: What is Safe Play?
A: The USTA Safe Play Program is the USTA’s athlete safeguarding program. The Safe Play process is comprised of three steps: (1) SafeSport training; (2) acknowledging the Safe Play Policies; and (3) background screening.
The SafeSport training is an annual requirement. The training is a four-part cycle that consists of the US Center for SafeSport’s 90 minute “Core Center for SafeSport Training” and 30-minute “Refresher 1”, “Refresher 2” and “Refresher 3” courses. The cycle will start again with the Core Center for SafeSport Training the calendar year following the completion of Refresher 3. The Safe Play Policy acknowledgment and background screening are required every two years.
Q: How do I print my SafeSport certificate?
A: Once your Safe Sport training is completed, you will be able to view and print your certificate online by visiting https://www.usta.com/en/home/safe-play/check-your-status.html#/, selecting your green 'course' circle, and clicking 'Download Certificate'.
Q: How do I get the 8-digit code for my NCSI background check?
A: An 8 digit registration code is not required to complete the background check. To bypass this, close the page, log out, and log back into your USTA account to regain access. You should no longer be prompted to input the 8 digit organization code.
Q: Why can't I access Net Gen tools?
A: To access Net Gen tools, you have to be Safe Play approved or a registered PE Teacher with a linked School on your profile.
Q: I am in the process of completing my SafeSport training but it will not let me advance further. How do I move past this screen?
A: Please be sure you are using a non-mobile device. You may also try clearing the cache and cookies from the web browser you are using. Lastly, the SafeSport course has interactive parts; please make sure you are clicking each thumbnail, as applicable.
Q: Do I have to have an active membership to be Safe Play approved?
A: No, you do not need to have an active membership to be Safe Play approved.
Q: I can't complete the background check because I receive an error that says my name and/or date of birth can't be validated with the USTA, what can I do?
A: The last name and date of birth you are using on your background check application must match the information on your USTA account. Please call USTA Customer Care at 1-800-990-8782 between Monday - Friday 9 am - 9 pm and Saturdays 10 am - 6 pm ET to confirm your information.
Q: How often do I need to renew my Safe Play?
A: The SafeSport training is an annual requirement. The training is a four-part cycle that consists of the US Center for SafeSport’s 90 minutes “Core Center for SafeSport Training” and 30-minute “Refresher 1”, “Refresher 2” and “Refresher 3” courses. The cycle will start again with the Core Center for SafeSport Training the calendar year following the completion of Refresher 3. The SafeSport training refresher course can be renewed 120 days prior to its expiration date. Your new expiry date will start from the day you completed the refresher training course. The Safe Play Policy acknowledgment and background screening are required every two years.
Q: It has been 10 business days and I still do not have my background check results. Can you help me?
A: You can check the status of your background screening by logging into https://www.ncsisafe.com/Members/applicant/applicantLookup.aspx. You can also contact NCSI directly at 866-996-7412 or firstname.lastname@example.org.
Q: I already completed a background check through a different organization/facility. Do I need to complete this again?
A: You will still be required to have a background check performed through the USTA. The USTA is unable to rely on information compiled by another organization or agency. As various organizations, businesses, and agencies use different criteria to determine eligibility for approving an individual’s background screen, the USTA cannot rely on those results. You can complete the background check from Step 4 on www.usta.com/safeplay.
Q: I already took the SafeSport training; can you count that towards my Safe Play?
A: Unfortunately, we are unable to sync SafeSport training completed outside of the USTA system with your USTA account. You will need to complete the course again directly through your USTA account on www.usta.com/safeplay under Step 2.
For more information, please click here: https://www.usta.com/en/home/safe-play/usta-safe-play-faqs.html