If a tournament needs to be canceled or postponed due to circumstances out of the Tournament Director's control - this can only be done in Serve Control by the section/district staff. The Tournament Director will reach out to the Section Staff to request this.
You have three options:
| Action | When you use this | Who has access to action |
| Cancel Tournament | The status will be updated in the following places:
|
Serve Control Staff |
| Postpone Tournament |
When you want to postpone the tournament to another date rather than cancel it. You can hide the tournament (below) if needed prior to updating the new date. | Serve Control Staff |
| Hide Tournament | When you want to remove the tournament from the tournament search, but keep the content as you can change the details later. Useful if the tournament will be run later in the year. Make sure you close the registration. | Serve Control Staff |
| Delete Tournament | An approved or submitted tournament can be deleted by the Serve Control Customer Care team. You will lose all data of the tournament and it will not be retrieved at a later date. This is helpful when you have created the tournament in error. If the tournament is in the planning stage, you can delete the tournament application. For more information, please click here. You will not be able to retrieve the data if deleted. You will need to raise a ticket to customer service to request this. |
Customer Service staff |
To cancel a tournament, follow these steps:
Step 1: Log in to servecontrol.com
Step 2: Find the approved tournament using the status filter 'approved'
Step 3: Click on the tournament you wish to edit. This will open the tournament. On the top right-hand side, click the drop-down Tournament actions box and choose Edit Tournament.
Step 4: This will open up a drop drop - select Cancel Tournament.
Step 5: Confirm you would like to cancel the tournament by clicking Cancel Tournament. Note: This action cannot be undone.
- You will also see this update in
- Serve Control Tournaments list
- Serve Control Tournament info page
-
- Tournament Desk header name of the tournament
-
- Public Tournament Listing page
- Public Tournament Details page
To postpone a tournament follow these steps:
Step 1: Log in to Servecontrol.com
Step 2: Find the approved tournament using the status filter 'approved'
Step 3: Click on the tournament you wish to edit. This will open the tournament.
Step 4: On the top right-hand side, you click the drop-down Tournament actions box and choose Edit Tournament.
Step 5: Change the event start date to the new date and click Update Tournament
Step 6: Next you will need to change the date for each event in the tournament by clicking the three dots to the right of the event and clicking Edit
Step 7: Edit the evet dates and click Update Event
The new dates will now be published. If you need to Hide the tournament while a new date is determined, see below.
To hide a tournament follow these steps:
Step 1: Log in to Servecontrol.com
Step 2: Find the approved tournament using the status filter 'approved'
Step 3: Click on the tournament you wish to edit. This will open the tournament.
Click edit tournament and close the registration date to prevent anyone from registering. Save tournament.
Step 4: On the top right-hand side, you click the drop-down Tournament actions box and choose Hide Tournament.
Step 5: An overlay will appear, click Hide Tournament.
Step 6: You will now see the status has changed to Hidden.
Note: To unhide the tournament - you complete the same steps as above but can now 'unhide tournament'. You will notice the Hidden status is removed.
To delete a tournament
To delete a tournament you will need to contact the Customer Care team to complete this task. Please include the tournament name, date, and reason for deleting the tournament. If possible please include the URL of the tournament from Serve Control. Please note if people have registered for the tournament, we are unable to delete the tournament.
Deleting the tournament will mean all data in the tournament is lost and is not recoverable. If a sanction fee has been paid, you will need to refund the Tournament Director directly. At present, you are unable to offer a refund through the system.