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How to Cancel a Court Booking

Updated

Court bookings can be canceled from the Court booking Module or from the Court Booking Sheet.  Below shows the different methods to cancel court bookings.  

Cancel a Court Booking from Admin Area 

Bulk Cancel Court Bookings 

Cancel a Court Booking from Court booking Sheet

 

 

Cancel a Court Booking from your Admin Area

  • Go to the Court Booking Module from your Serve Tennis admin area
  • Use the filters to help locate the court booking.
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  • Once you have found the booking, click anywhere along the row of the booking, the details will then be displayed:
  • Choose to Send email Notification
  • Select 'Cancel court booking'
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An email notification will be sent to the contact whose court booking has been cancelled (if the box is checked). There is pre-loaded text in the email, you have the options of writing a more detailed explanation in the 'Notification email text' box.

  • Choose to cancel
    • On the selected date
    • The selected date and all future dates (Note this will not delete past bookings)
    • All dates in the series- past and future booking will be deleted

 

Bulk Cancel Court Bookings:

  • Go to the Court Booking Module from your Serve Tennis admin area
  • Input the desired dates in the top field and click 'UPDATE'

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Please note: If you select all (the top check box) this will delete ALL bookings, you will need to make sure that the filters you are selecting are correct  (i.e. 5th November to December 2nd, not the entire year).

Select the dates that you wish to cancel, click the trash icon on the top left.  

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  •  Click the box to confirm cancellations and click 'cancel bookings'.
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The bookings will now appear within your 'Cancelled' tab and any refunds will be given. This will only cancel the chosen booking date only.  

 

Cancel Court Bookings from Court Booking Sheet

  • Go to the Court Booking sheet from your public website and View as Administrator from the right side drop down.
    • You can access the public website from your Admin Area- Court Booking module by clicking View Webpage

  • Select the booking slot to cancel  

  • Click Cancel Booking   

  • Select which courts are applicable
  • Select when you would like to cancel
    • On the selected date
    • The selected date and all future dates (Note this will not delete past bookings)
    • All dates in the series- past and future booking will be deleted

  • Click Cancel Booking  

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