Administrators can cancel a booking and issue a refund directly from the Court Booking module. There are 3 ways to do so shown in this guide:
Method 1:
- Click into the players booking
Click the 'Options drop' down on the right and choose 'Cancel court booking'
- You have the option to choose which reserved courts you would like to cancel and to cancel one date or all dates in the series. This feature is important when players have repeated bookings.
If you would like to send an email notification to the player, check the box and enter text.
Method 2:
- On the Court booking landing page, check the box of the appropriate court booking
- Check if you would like to cancel and if you would like to refund
Method 3:
- Click into the players booking
- In the Transactions section, click 'Refund'
- Review and click 'Refund Transaction'