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Applying Credits in Programming, Camps, and Court Booking

Updated

Administrators can apply credits to player accounts for Programming Courses, Camps and Court Booking to be used at that organization for a future payment. These credits can be given in place of a refund or in case of issues like rain delays or cancelled courses. 


Admins will be able to give credits to players from the participants tab for Single Sessions, Short Course, Recurring Sessions, Camps and Court Bookings at that Organization. A credit is only for the organization/serve tennis account that the credit was awarded. It can not be used across different Serve Tennis Organizations.   For camps, credits can be given for individual sessions within a program, see Canceling and Refunding/Applying Credits for Camps

How to Apply Credits

  • To apply credits, go to the Programming Tab and select the Program in question. Then select the correct Session.
    • If you are applying credits through the Court Booking Tab, you will follow the same steps as below.
  • Select the player(s) that require a credit and select "Apply Credit":

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  • Input a credit amount for Members and Non-Members, an Expiry Date and the reason for the credit.
    • Fill out the Email Subject and Message.
      • Expiry date- we would recommend you do this, so the credit is not indefinite, however, it is not mandatory. Once the expiry date passes, the credit value will no longer show.
      • There are 6 options for the reason for the credit, these include:
        • Covid-19
        • Illness/Injury
        • Insufficient numbers
        • Weather, rain, snow, etc.
        • Unforeseen circumstances
        • Other

 

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  • You can not credit a payment that was not paid online.
  • For recurring sessions, it will auto populate the value of a single session. You can edit the cost amount as you wish.
  • Applied credits will be available to view in the Discounts Tab in Serve Tennis- then click the Credits tab on the top right of the screen. 

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  •  You can cancel credits at any time.  If the admin cancels this credit, the person who is assigned the credit will be informed.
  • You can download a table of all available credits. Here you can see:
    • Available Credits
    • Used Credits
    • Cancelled Credits
    • Expired Credits

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Things to know about credits..

  • You can apply a credit to a player or group of players booked onto a course/program
  • You can apply a credit for one or multiple bookings
  • You can apply a credit to a booking which was made using a credit
  • A customer can use a credit across coaching (incl. camps) and booking
  • You cannot apply a credit to a specific module (e.g. a player can use a booking credit for a coaching course/session/program within your Serve Tennis site). They can not be used for tournament fees
  • You can only use a credit at one serve tennis site.
  • You cannot apply a credit if the original booking was FREE
  • You cannot apply a credit if the customer doesn’t have an existing booking/payment - e.g. as a gift
  • A booking made with a credit that is then cancelled will not automatically reimburse the credit to the player. If a person is refunded, they will only be refunded the amount they paid. Not the amount in credit. The credit will not be refunded. You can reapply the credit if needed. 



 

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