New Programming Features

Take a look at what's new with Programming!

Choose from the links below to learn about the programming features added in a specific release.   Then to learn more about a feature, click the link below each description. 

You can also attend a Programming webinar for a demo.  Click here for the schedule.

Release Notes:  

Release on January 18, 2023

• Credits Feature: Admins can issue credits for programming, clinics and court booking, to be used at a later date, meaning they don't need to refund. 
  • Admins will be able to give credits to players from the participants table for Single Sessions, Short Course, Recurring Sessions and Holiday camps. 
  • Super Administrator, Administrator or Discounts administrator with access to the Discounts module will be able to access a table that shows details of credits that have been created.
  • Query weather credits are available 
  • Public users will be able to see in their profile a detailed info on credits that they have used. 
  • users will be able to see all credits available when they log into their venue profile. 
  • Ability for public users to use their credits to pay for short courses. 
  • Ability to pay for recurring sessions using credits. 
  • Users will receive an email with details of the coaching course credit.
    • Learn More: Applying Credits to Accounts in Programming and Court Booking

• Custom Forms:  Registration Forms for Programming 
  Coming out from Beta, custom registration fields will allow admins in the programming module to create miscellaneous registration questions to be answered by customers during registration check out.
  • • Learn More: Custom Forms- Programming
      
      
      

Release on November 22, 2022 

• Short course default registration times: In order to prevent errors in the registration window, the “Registration opens” and “Registration closes” time fields will default to the following set times:
  
  • The Registration open time would default to 1:00 am
  • The Registration close time would default to 11:30 pm

• Change Round Robin Category to Match Play:  In preparation for the launch of the new WTN Match Play product in the programming module the Round Robin event category will be changed to Match Play and the default logo will be updated to the ITF WTN logo. 

• Update USTA Programming logos on public search
  Updated the logos for ‘Cardio Tennis’, ‘Team Challenge’ and ‘Junior USTA Tennis 101’ on the Programming public website and Serve Tennis Programming page.

Release on August 3, 2022

Programming and Camps Enhancements

• ITF World Tennis Number - The ITF World Tennis Number has been turned on in the programming player table and contacts module.  Admins are able to view the WTN singles and doubles rating for players that have a WTN rating.
• Manually Added Player Notification Email -Admins will have the ability to turn on manually added notifications to players. Once the confirmation toggle is enabled then players who were manually imported into a coaching program will receive an email alerting them that they were added with details of the coaching program.
  Learn More: Adding a Player to a Program
• Programming Administration Notifications - Prior to this release, all Serve Tennis Administrators, and Programming Administrators would receive emails informing them of new and cancels bookings. From now only the coaches that are listed as the coach in the program/course/camp will receive the program booking notification emails instead of all admins with programming admin role. Learn More: Administrator Email Notification - turn on and off
• Camps - Ability to save to PDF (download) and export of the registrants bookings and session details with session key references indicating which sessions were booked.
  Learn More: Manually Add/Remove Participants in Camps and Manually Edit Payment Status

Release on June 28, 2002

• Allow players to register after the program start date
• Within short courses, single sessions, and recurring sessions admins can manually add players with a USTA account in bulk using a CSV import feature.
  • In the next release, admins will have the ability to turn on notifications to players informing them that they have been manually added to a program.
• For recurring sessions, admins can set the number of weeks to accept registrations to 30.  Previously, this was up to 10 weeks in advance.

Release on May 17, 2022

• Camps
  • The ability to search for camps created on Serve Tennis will now be available on USTA.com
  • Learn more: Searching and registering for Camps on USTA.com
  • Camps admin will receive a confirmation email when a customer books a camp.  The confirmation email may include details about the booking such as:
    • All sessions booked
    • All early drop-off and late pickup sessions booked
      
      
• Discount Module 
  • This enhancement allows Providers to create promotional discount products where customers can claim the discount codes.  It includes the ability to set usage limits and the ability to view discount code usage reports.
  • Learn More: Discount Codes for Programming and Camps

• Contacts Module Profile Enhancement
  • The contacts module has been enhanced with the following:
    • Update on the new contact profile designs on the USTA platform to include bookings made by the contact, membership the contact has, and courses. 
    • Ability to see the World Tennis Number (WTN) on the contact profile page as well as in the contact table.
      
  • Learn More: Contacts Module Overview

• Email Module - Safe Play Compliance

  • Pursuant to the USTA Safe Play Policy, all e-mails sent from an admin to one or more minor athletes are required to copy either the minor athlete(s)’ parent/guardian or another Safe Play Approved adult (such as the Tournament Referee) on all electronic communications.  To ensure compliance, all email and SMS communications sent from the Serve Tennis system to one or more minor athletes will automatically copy an email address that will be monitored by the USTA Safe Play Office.

  • Learn More: Serve Tennis Electronic Communications to Minors