Different tournament registration communications are provided to keep you informed. Please make sure your contact details are correct in the system by referring to the information below.
Review Your Contact Information During Registration
Review The Contact Information on Your USTA Account
Review Your Contact Information During Registration
During registration, you have the opportunity to review your contact information. On the Additional Information page, the contact information is auto-populated based on the corresponding USTA account. If there is an issue with the contact details, they can be changed on the Additional Information page as shown below. You may reference these articles to learn more:
Review The Contact Information on Your USTA Account
If you choose not to input contact information during registration, the type of USTA account and the age of the player will determine which email address receives these messages.
If you are unsure which contact details are on your account or if you would like to make changes, click here for instructions. Please note changes and updates must be made to your USTA account before a tournament registration for the information to be utilized.
How the system works by default:
- If the player is 18 years or older, communications will be sent to the contact information listed on the player's USTA account.
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If the player is between 13 and 17 years old, communications are sent to both the player and the parent.
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- If the parent and child account is linked and each has contact information on their USTA account:
- Both accounts will receive tournament communications regarding the junior and non-automated communications from the Tournament Director.
- If the parent and child account is linked and only the parent has contact information on their USTA account, the parent will only receive communications regarding the junior.
- If the parent and child account is not linked, the contact information on the child's USTA account will be used for communications.
- If the parent and child account is linked and each has contact information on their USTA account:
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- If the player is under 13 years old, communications are sent to the parent's contact details. Only the parent's information is listed on the junior's USTA account.
Email Communication Examples
Below is a sampling of tournament registration-related emails that may come from the system. Other emails that you might receive are Payment Request and Tournament Cancellation. These communications are sent from noreply@ustamail.com.
The Tournament Director may also send an email communication regarding the event from a different address.
If you haven't received any email communications, please check your junk/spam folder. If you opted not to input contact details during registration, confirm what information is listed on the USTA account.
If you need assistance, please click the blue Help button in the bottom left corner of the page to chat with our team.
Customer Care Chat Hours
Monday - Friday: 9 AM - 9 PM ET
Saturday - Sunday: 10 AM - 6 PM ET
Registration Confirmation
Tournament Selection Confirmation
Alternate List Confirmation
Withdrawal Confirmation
SMS Messaging
The Tournament Director can send SMS messages to players before, during and after the tournament. SMS messages are primarily used when there is a change of plan or rain delay. The SMS will be sent to the mobile number provided during registration.
The SMS message is ONE WAY only.
You can not text the number. The Tournament Director will not receive the message. If you need to communicate with the Tournament Director, please use the contact details on the tournament overview page. Please remember your Tournament Director will be very busy on the day of the event. Make your way to the Tournament Desk for assistance.
SMS Questions & Answers
Q: Why am I not receiving SMS messages but others are?
To unblock the number, text START to (929) 295-7737.
Q: What number is used to send the SMS messages?
All USTA tournament SMS messages are sent from this (929) 295-7737.
Q: I replied STOP in the SMS messages and now I am not getting texts for any tournaments. How do I fix this?
To unblock the number, text START to (929) 295-7737.
Q: Why am I getting SMS messages for a tournament when I'm an alternate/withdrew?
The Tournament Director is likely sending the SMS message to all players. However, they have the ability to filter by selected players, events, etc.
You could let the Tournament Director know they are communicating with all players or reply STOP. If you reply STOP, remember to type START to start receiving texts again for your tournaments.