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Tournament Registration Communications

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Different tournament registration email communications are provided to keep you informed.

During tournament registration you have the opportunity to confirm the email and phone number that will be used to keep you informed.  If you choose not to input contact information during registration, the system will use the email and phone number already listed on your or your child's USTA account.  Please reference Step 8 in either of these articles to learn more about this option:

If you choose not to input contact information during a tournament registration, the type of USTA account and age of the player will determine which email address receives these messages. 

If you are unsure which contact details are on your account or if you would like to make changes, click here for instructions.  Please note changes and updates must be made to your USTA account before a tournament registration for the information to be utilized. 

How it works

  • If the player is 18 years or older, communications will be sent to the contact information listed on the player's USTA account.
  • If the player is between 13 and 17 years old, communications are sent to both the player and parent. 
      • If the parent and child account is linked and each has contact information on their USTA account:
        • Both accounts will receive tournament communications regarding the junior and non-automated communications from the Tournament Director.
      • If the parent and child account is linked and only the parent has contact information on their USTA account, the parent will only receive communications regarding the junior.
      • If the parent and child account is not linked, the contact information on the child's USTA account will be used for communications.
  • If the player is under 13 years old, communications are sent to the parent's contact details.  Only the parent's information is listed on the junior's USTA account.  
  • During your registration on the additional information page, you will see the email(s) and phone number(s) for the player's tournament registration. At this time you are able to edit the contact information without affecting what is listed in your USTA profile.

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Below is an overview of different types of tournament registration related emails that may come from the new system.  These communications are sent from noreply@ustamail.com.  

Standard automated communications

  • Registration confirmation

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  • Notification if you've been selected for the tournament

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  • Notification if you're an alternate for the tournament

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Other email communications

  • Player withdrawn confirmation

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  • Payment request
  • Tournament cancellation
  • Non-automated messages from the Tournament Director regarding the event
      • This particular type of correspondence will come from a different address that allows you to respond

If you opted not to input contact details during registration, confirm what information is listed on the USTA account.  Please also check your junk/spam folder for email correspondence.  If everything appears to be correct and you still need assistance, please contact USTA Customer Care.

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